House Rules and General Information for Groups

1. Smoking

Please note that Nyhavn63 is a non-smoking hotel. Smoking is only permitted outdoors. If this is not upheld you will receive a service charge of 1000,00 DKK. Activated fire alarms due to a smoking will be charged an additional DKK 5 000,00 for the fire department. The hotel is equipped with CCTV.

2. Luggage storage

Nyhavn63 does provide luggage storage for guests, however, you can store your luggage on shelves at your own risk. We advise taking any valuables with you.

3. The rooms

The capsules and rooms have to be left in a reasonable condition upon departure. The guest must check all before departure to ensure that nothing is broken or missing. The bill will be sent to the guest if anything is broken or the room is extraordinarily dirty.

4. Towels

Towels are included only for the private rooms.

5. Food and beverages

We don't offer breakfast or meals on-site, but you're welcome to bring your own takeaway food and drinks. It is not permitted to bring alcohol onto our premises.

6. Check-in & Check-out

Check-in time is after 3pm, and check-out time is 11 am.

7. Valuables

All capsules/rooms are private areas, however, our housekeeping will need access to your capsule/room to empty bins etc. The hotel is not responsible for any valuables lost.

8. Breakfast

We don't offer breakfast. There are plenty of cafe's and restaurants right around the corner.

9. Bikes

It is possible to rent bikes in the reception and you are required to hand in a photo ID for the duration of the rental. You are solely responsible for the bikes when they are in your possession and if the bike is lost you are obligated to pay a fee of 1500 DKK per bike, which is used to cover the cost of the new bike. Key lost is 200 DKK, which is used to cover a new lock.

10. The bar

The bar is open to everyone. However, the hotel is not allowed to sell alcohol to anyone for under 18 and can ask you for ID at any time, as well as have right to refuse service to anyone who is not able to provide sufficient ID. If any underaged guests try to purchase alcohol, they will be banned from the bar area for the remainder of the stay.

11. Cancellation policy

The guest can cancel free of charge up to 24 hours prior to the arrival date. If the guest cancels in less than 24 hours prior to the arrival deposit is not refundable.